SFS Academy is an Autodesk Authorized Training Centre in Sri Lanka specializing in Architecture, Engineering, and Construction Industry training, offering internationally recognized qualifications from the USA. The academy is also registered with the Tertiary and Vocational Education Commission (TVEC) for National Vocational Qualification (NVQ) programs. These programs include specializations in Quantity Surveying, Draftsmanship, and Interior Designing. SFS Academy is dedicated to providing industry-leading education to help students excel in their professional careers.

Role Description

This is a full-time, on-site role for an IT Support Officer based in Western Province, Sri Lanka. The IT Support Officer will be responsible for providing technical support for desktop computers and printers, troubleshooting IT-related issues, and maintaining an efficient and functional IT environment. Additional tasks include installing, configuring, and updating software and hardware systems, while ensuring best practices in IT operations within the organization.

Qualifications

• Proficiency in Technical Support and Troubleshooting to address and resolve hardware and software issues effectively
• Knowledge of Information Technology systems and processes to maintain an organized IT infrastructure
• Strong experience with Computers and Software Installation for smooth day-to-day operations
• Ability to identify and resolve technical issues efficiently and effectively
• Good communication and interpersonal skills to work collaboratively within the organization
• Relevant educational background or certifications in IT are beneficial
• Knowledge of network administration and security practices is a plus