Job Categories
Job Title
Growth & Customer Success Intern
Company: GemVault Tech Solutions (Private) Limited
Category
Sales, Marketing & Retail
Job Description
About the role
We are hiring 2 Growth & Customer Success Interns to help GemVault reach customers, conduct demos, support users, and build relationships with gem merchants and gem companies.
This role combines marketing, sales, customer communication, product demos, field visits, onboarding, and customer support.
You will be helping customers understand GemVault, answer their questions, collect feedback, and make sure they successfully start using the platform.
Responsibilities
Find and contact potential customers
Follow up through WhatsApp, calls, email, and social media
Conduct product demos
Visit gem markets and business locations when required
Help customers sign up and get onboarded
Answer customer questions
Collect customer feedback
Report bugs, issues, and feature requests to the product team
Support social media and marketing activities
Help create content ideas based on customer problems
Maintain lead and customer follow-up records
Build strong relationships with business owners
Requirements
Strong communication skills
Sinhala and English required
Tamil is a plus
Comfortable speaking with business owners
Interested in startups, SaaS, marketing, sales, and customer success
Willing to visit gem markets in Sri Lanka and abroad if required
Must be responsible, organized, and proactive
Must have own phone
Own laptop is preferred
Internship details
Open positions: 2
Duration: 6 months
Type: Full-time internship
Work mode: Mainly remote
Field visits may be required
Preferred location: Sri Lanka, ideally close to Southern Province
Stipend: LKR 15,000 – 25,000/month
Field visit expenses will be covered separately
Office/meetup travel expenses are not covered
Can lead to a permanent role based on performance
Why join GemVault?
Work on a real SaaS product
Learn how software products are built, marketed, sold, and supported
Work directly with customers and real business problems
Be part of an early-stage startup
Gain experience in a growing industry
Opportunity to grow into a permanent role
Learn product, engineering, sales, marketing, and customer success from the ground up
How to apply
Send your CV and a short introduction to: [email protected]
Please include any sales, marketing, social media, customer service, or communication experience.
Email subject:
Internship Application – Growth & Customer Success Intern
Website:
https://www.gemvaulthq.com
Location
Galle
Skills Required
Advertising Call Centre Client Management Creativity Customer Management Decision Making Direct Sales Email & Appointments Field Promoters Flexibility IT Support Leadership Management Marketing Negotiating & Persuading Office Administration Phone Handling Presentation Problem Solving Quick Learner Retail Advisor Sales Self Motivation Social Media Spoken Communication Team Work Telesales Time Management
Availability
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Preferred Languages
English Sinhala Tamil
Work Experience
0 - 3 months