Job Categories
Job Title
CUSTOMER SUPPORT STAFF
Company: FLASH EDUCATION PTE. LTD.
Category
Customer Service & Support
Job Description
- Provide responsive and professional support to clients and their customers.
- Address inquiries, resolve issues, and ensure client satisfaction.
- Monitor client transactions to ensure accuracy and proper status updates.
- Coordinate and execute settlement of client transactions in a timely manner.
- Prepare, assist, and deliver reports related to client transactions and operations.
- Maintain accurate documentation required by clients and providers.
- Liaise with providers regarding transactions, information, and documentation needs.
- Respond promptly to client and provider communications, ensuring clarity and professionalism.
- Perform additional tasks related to client operations as assigned.
- Collaborate with internal teams to streamline processes and improve service delivery.
- Identify recurring issues and suggest improvements to processes and workflows
Location
Colombo
Skills Required
Critical Thinking Customer Service Email & Appointments G Suite General Enquiries IT Support Microsoft Office Monitoring Planning & Organising
Availability
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Preferred Languages
Not selected!Work Experience
1+ years