Job Categories
Job Title
Customer Support
Company: Infodigix Business Solution LLP
Category
Sports, Fitness & Recreation
Job Description
Position Overview
The Customer Support Associate will be responsible for delivering excellent player support by handling queries through email, chat, and inbound/outbound calls. This role requires strong communication skills, fluency in English and Sinhala, and a customer-first mindset to resolve concerns with accuracy, professionalism, and empathy.
Key Responsibilities
- Respond to player queries related to gameplay, account management, payments, promotions, and platform features in a timely and accurate manner.
- Handle customer complaints and troubleshoot issues while ensuring a high level of player satisfaction.
- Communicate clearly and empathetically to understand player concerns and provide effective solutions.
- Coordinate with internal teams such as Operations, Payments, and Technical Support to ensure quick issue resolution.
- Share customer feedback and insights to help improve internal processes and enhance the overall player experience.
- Meet and maintain defined performance metrics, including response time, resolution quality, and customer satisfaction scores.
- Follow company policies, service guidelines, and quality standards consistently.
Location
Colombo
Skills Required
Not selected!Availability
Not selected!Preferred Languages
English Sinhala
Work Experience
2+ Years